This month’s internal sharing session for the Yumisteel sales team was led by Andy, focusing on "Sales Insights." Drawing on real-world examples from recent key account engagements, he broke down the critical steps of the sales process,from breaking the ice and uncovering needs to closing the deal,while emphasizing that "listening is more important than persuading." Andy illustrated through his own experiences that sales is not merely about one-way communication, but about helping clients clarify their underlying pain points.

Andy intentionally incorporated an interactive segment into the session, encouraging everyone to share their own stories. Connie discussed the lessons learned from a lost deal last month, attributing the failure to over-promising on delivery timelines. Meanwhile, a new team member, Jack, raised the common frustration of clients reading messages but not replying; colleagues immediately offered practical advice, such as switching to short voice messages or sharing industry news to re-engage the conversation. Team members took turns bringing up real-world challenges,such as negotiation impasses and cross-departmental coordination issues. The discussion was lively and candid, blending distilled experience with cautionary tales about pitfalls to avoid.

The session lasted nearly two hours and concluded with enthusiastic applause. The event not only deepened the team's understanding of each other's work environments but also fostered closer bonds in a relaxed atmosphere. Most importantly, at least two actionable solutions were identified for every challenge raised; following the meeting, colleagues even proactively arranged to practice these strategies together. The team unanimously agreed that this kind of collaborative internal exchange is far more valuable than one-way training,strengthening relationships while building professional skills,and they look forward to the next session.